NEED HELP WHILE ORDERING ?
TO MAKE THE RIGHT CHOICE ON THE ITEM I NEED THE HELP OF A TECH SUPPORT:
Click on the item to be informed about its characteristics. For further information you can always call us at 323 232 1300  or clink the link contact us ».
Our hotline and tech support are at your service to inform you from Monday to Friday during 8:30am and 4:15pm

HOW DO I RECEIVE A CATALOGUE?
To receive your catalogue click on the link contact us and post a request
MY ORDER

WHAT ‘S THE FEES I WILL PAY?                                                             
Fees are related with the way you pay your order
if you pay the carrier at the delivery. It includes the cost the carrier charge for $ 30 this transaction

HOW LONG TIME IT TAKES TO RECEIVE MY ORDER?                                 
If the item is available in stock, all order received by noon is delivered the next business day (Monday through Friday: except holidays)
This lead time can vary or change depending on method of payment;  if the payment was received,  and your eventual day of closing.

CAN I RECEIVE AN ORDER TO A DIFFERENT ADDRESS?
It is possible to receive merchandise to a different address, however the address must be provided at the time you place the original order.

IF ONE ITEM IS OUT OF STOCK WILL I BE INFORMED?
You will be informed immediately if your item is out of stock;   your item will be shipped as soon as we have it back in stock at no extra cost.

PAYMENT
HOW TO PAY
We have several options for payment:                                                                 
Credit Cards (CB, visa, Mastercard, Eurocard) : When you pay per card we will need your  Card number, expiration date and the authenation numbers located on the back of the card.  The transaction will secured and encrypted following SSL protocol
Check COD
”Check out” to confirmed your order, print this page and return it with your check at our PO address available in clicking the link contact us. Your order will be processed upon receipt of your check.
Wire transfer or postal mandate
”Check out”  to confirmed your order, print this page and return it with your check at our PO address available in clicking the link contact us. Your order will be processed upon receipt of your check.

COD BY CHECK WHEN CARRIER DELIVER
The driver will give you the merchandise upon receiving payment per check.
CUSTORMER SERVICE - HOTLINE

MY ITEM IS NOT WORKING, HOW DO I EXCHANGE IT?
THE ITEM I RECEIVED IS NOT THE ONE I ORDERED.   

I DON’T KNOW HOW TO INSTALL OR BUILD MY ITEM.
By clicking the link contact us or by calling at 323 232 1300, a specialist will assist you and will walk you through the process and how to proceed.
EXCHANGE AND REIMBURSMENT
WHAT’S THE LEAD TIME TO RETURN MY ITEM ORDERED
After receiving your order you have 8 days to return the item(s) with a copy of the invoice. A credit will be established to switch the item or a future purchase.
An appraisal will be done after receiving the item to validate the credit memo.  
The cost of shipping will be reimbursed only if the item was damaged.
Processing time to receive an exchanged item                   
The exchange will done the same day we will receive the item if it is in stock and working properly.

OUR WARANTY
What is the warranty on the items ?
All items are under warranty for 6 months starting on the day the invoice is made and if they don’t have  a manufacturer warranty
Exchange is done only after we receiving the warranty any item.
Kitchenwares are not cover by the warranty
Warranty works in case the material is damaged during the shipping.